1. Print Quality Issues

1.1 Colors Are Too Light or Not Vivid

Possible Causes:

• Ink is dry, or an incorrect ink type is used
• Air inside the ink tubes
• The machine temperature is too high due to long working hours
• Printhead nozzles are partially clogged 

Solutions:

• Check and use the correct ink
• Remove air from the ink tubes
• Pause the machine and allow it to cool down
• Perform proper printhead cleaning（from Micolorprint.com)

1.2 Printed Image Becomes Blurry

Possible Cause:

• The printhead guide rail is not parallel to the roller

Solution:

• Adjust the printhead guide rail to ensure it is parallel to the roller
• Test print after adjustment until the image becomes clear（from Micolorprint.com)

2. Printer Does Not Print or Has No Response

2.1 Screen Displays “OFF.”

Possible Causes:

• USB cable is not connected properly
• The printing software is not running
• USB driver is not installed or damaged

Solutions:

• Ensure the printer is correctly connected to the computer
• Open the printing software (such as PrintEXP)
• Reinstall the USB driver if necessary （from Micolorprint.com)

3. Printing Stops or Error Messages Appear

3.1 Error Messages or Software Crashes

Possible Causes & Solutions:

• Encoder connection issue: Check and secure the encoder cable
• Image size too large: Reduce the image size in design software
• Incorrect print direction: Adjust direction settings in the print software
• Corrupted software: Reinstall the printing software and add it to the antivirus whitelist

4. Maintenance Tips

• Clean printheads, wiper, and encoder strip regularly
• Keep printer software and firmware updated
• Maintain recommended temperature and humidity levels
• Check ink levels frequently to avoid ink interruption

Need More Help?

You may also visit our FAQ pages to download manuals, watch tutorial videos, or submit a service request.

Related Resources

• User Manuals (PDF)
• Frequently Asked Questions (FAQ)
• Software & Printing Tutorial Videos
• Daily Maintenance Guides